Service & Warranty

Headset Solutions Service Centre

The Headset Solutions Service Centre is fully equipped to handle all your service requirements. We offer tailored Service Level Agreements designed to meet your specific servicing requirements and offer our Virtual Service Centre to assist you to keep track of your Headset Solutions products on site.

Please contact one of our Business Development Managers on 0860 100 860, or send us an email to for more detail on our Service Level Agreements and Virtual Service Centre.

Experiencing difficulties with your Headset Solutions product?

For professional and friendly help please contact our technical support team on either 0860 100 860 or email to

Do you have a Warranty Claim?

Please refer to our Warranty Terms and Conditions and contact our Customer Service Team who will gladly guide you through the warranty claim process for all our brands. You can download our Warranty Terms and Conditions from the link below:

Request Warranty Terms & Conditions

Alternatively, for PLANTRONICS products, log on and register your product and claim online and one of our team will contact you to finalise arrangements.

To Register a Plantronics Product Product or to submit a Warranty Claim, please visit the link below :

  1. Plantronics Warranty

Some things to remember:

  • For your protection, please make sure that you retain your proof of despatch when sending your product back to us. Unfortunately, we will be unable to entertain claims of loss without the proof of despatch.

  • Please note that Headset Solutions will not be held liable for damage of goods in transit due to poor packaging.

  • Please ensure that all cables, accessories and packaging are returned with any item under warranty.

Products should be returned to the following address:

Headset Solutions (Pty) Ltd

Communications Centre
Urtel Crescent
Somerset Mall 7137
Somerset West
Cape Town, South Africa
Tel: (+27) 21 840 2200.
Att: Customer Services